Can I return an item?
You may return an item to us within 14 days from receipt of delivery as long as the original tags are in place and in the instance of clothing, the item has NOT been worn (used) or washed. These will invalidate our acceptance for a return.
Please contact us using info@besports.org, with the reason for return and we will advise you of the steps needed.
PLEASE DO NOT RETURN UNLESS YOU HAVE RECEIVED A RETURNS NUMBER FROM US
The return postage cost for an incorrectly ordered product is payable by the customer.
You should obtain a proof of return from Royal Mail/Courier and keep same as this will be your proof if you have the need to make a claim with the shipper for compensation.
In the instance that you have ordered the wrong size, you will be responsible for the cost of shipping the replacement to you.
In the unlikely instance of wishing to receive a refund, this will be made in the same form of payment originally used for the purchase within 5 days of us receiving your return, however at busy times such as Christmas/New Year, this can take a little longer so please bear with us.
When returning items please ensure they are adequately packed to reduce the risk of damage in transit back to us.
When trying on items, if you find that the item is the wrong size, please be aware that if you handle the goods beyond what is reasonably necessary to ascertain the nature of the goods, for example, if there are any marks on the item (from deodorants/creams/make-up etc.) or have been worn, we will NOT accept these for return as the item is no longer in its original condition.
We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item(s) and to recover our fees and expenses from you